Terms of use

Updated on September 30th, 2026.

LEGAL

In accordance with the provisions of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website theme-exp.com are hereby informed of the identities of the various parties involved in its creation and maintenance.

Website Publisher

This website, accessible at the URL https://theme-exp.com (the “Website”), is published by: Pol Souchier SASU, registered with the Paris Trade and Companies Register under number 928 516 947, whose registered office is situated at 50 rue Bichat, 75010 Paris.

The Operator’s VAT registration number is: FR10928516947
The Operator can be contacted at the following email address: team@theme-exp.com.

Operations Manager

The Site’s Publishing Director is Pol Souchier.

Data Protection Act

In accordance with the amended ‘Data Protection Act’ of 6 January 1978, you have the right to access and rectify information concerning you. You may also, on legitimate grounds, object to the processing of your personal data by contacting our team either by email at

team@theme-exp.com,

by post at
Theme – Pol Souchier, 50 rue Bichat, 75010 Paris,

or by completing the following form:

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Terms and Conditions of Sale

Last updated: September 30, 2026

1. Purpose

These General Terms and Conditions of Sale (“GTC”) govern the sale of tickets granting access to events organized by Theme Expérience (“Theme Expérience” or “the Organizer”).

These GTC apply to any person purchasing or using a ticket for an event organized by Theme Expérience (“the Participant” or “the Customer”).

Ticket sales for Theme Expérience events are managed through the Shotgun platform, accessible at https://shotgun.live.

The purchase of a ticket implies full and unconditional acceptance of these GTC, as well as, where applicable, any specific terms and conditions applicable to the event in question and Theme Expérience’s Open Dance Floor Policy.

These Terms and Conditions are available prior to any purchase.

2. Organizer’s Identity

Theme Experience events are organized by:

Pol Souchier SASU
R.C.S. de Paris : 928 516 947
50 rue Bichat,
75010 Paris.

SIRET : 928 516 947 00019
TVA : FR10928516947
E-mail : team@theme-exp.com

This information will be supplemented and updated once the entity operating Theme Expérience is formally established.

3. Events and Announcements

The essential details of each event are listed on its event page and/or ticketing page, including:

  • the date;
  • the times;
  • the venue;
  • access requirements;
  • the program, when available;
  • the ticket categories and prices.

The information provided at the time of purchase determines the essential details of the service sold.

Theme Expérience may need to modify certain aspects of the event for reasons related, in particular, to production, safety, venue constraints, artist availability, or circumstances beyond its control.

In the event of a substantial change to the event or its cancellation, Theme Expérience will notify the affected ticket holders and, if applicable, specify the applicable terms for rescheduling or refunds.

4. Tickets

Tickets are sold through Shotgun App.

A ticket grants access to the corresponding event, subject to compliance with these Terms and Conditions, any special conditions listed on the event page, and the rules applicable at the venue.

Each ticket may be used only once, unless otherwise specified.

The procedures for digitizing, transferring, and, when available, reselling a ticket are those provided by Shotgun.

Theme Expérience recommends that participants use only the official transfer or resale features offered by Shotgun.

Theme Expérience does not guarantee the validity of tickets purchased through a third party or an unauthorized platform.

In the event of fraud, duplication, forgery, or fraudulent use of a ticket, access to the event may be denied.

5. Price

The ticket price is the price listed on the event page at the time of purchase.

Any service fees charged by Shotgun are displayed to the Customer before the purchase is confirmed.

The billing and payment terms implemented by Shotgun are also governed by the terms and conditions applicable to the use of the Shotgun platform.

Any service fees charged directly by Shotgun are separate from the ticket price paid to Theme Expérience. Shotgun currently states that these service fees may not be refundable under certain circumstances, particularly in the event of an event cancellation or postponement.

6. Order and Confirmation

The purchase of a ticket is completed through the ordering process provided by Shotgun.

Before final confirmation of the order, the Customer may review the event details, the applicable price, and the contractual terms that apply to them.

Confirmation of the order constitutes acceptance of these Terms and Conditions and forms the contract between the Customer and Theme Expérience regarding access to the event.

A confirmation notice and the ticket are then sent in accordance with the procedures provided by Shotgun.

7. Right of Withdrawal

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal does not apply to the provision of leisure services that are to be provided on a specific date or during a specific period.

Consequently, the purchase of a ticket for a Theme Experience event scheduled for a specific date or period is not subject to the statutory 14-day right of withdrawal applicable to certain distance contracts.

This provision does not preclude any rights the Customer may have in the event of cancellation, postponement, or substantial modification of the event, depending on the circumstances and applicable legal provisions.

8. Cancellation, Rescheduling, and Refunds

8.1. Cancellation by Theme Expérience

In the event of an event cancellation, Theme Expérience will inform ticket holders of the applicable terms and conditions.

Unless otherwise provided by law or contract, the refund covers the ticket price paid for admission to the event.

Any service fees charged by Shotgun are subject to Shotgun’s applicable terms and conditions. Shotgun specifically states that these fees may not be refundable under certain circumstances.

8.2. Postponement of an Event

In the event of a postponement, Theme Expérience will notify ticket holders of the new date and the applicable terms and conditions.

When the postponement results in the possibility of a refund, the terms and deadlines will be communicated to the affected individuals.

8.3. Cancellation by the Customer

Subject to any features offered by Shotgun, including the resale or transfer of a ticket, a purchased ticket cannot be canceled solely at the Client’s initiative nor be subject to an automatic refund.

Shotgun currently allows, when the Organizer enables this feature, the resale of a ticket through its platform. The seller’s refund is then processed in accordance with the terms and conditions applicable to Shotgun’s resale feature.

9. Access to the event

Admission to the event is contingent upon presentation of a valid ticket.

The Organizer may require the presentation of identification, when necessary, particularly when the event has age restrictions or when tickets are non-transferable.

The specific admission requirements for an event are listed on its ticketing page.

The Organizer may deny admission or request the removal of a person, particularly in the following cases:

  • an invalid, forged, previously used, or fraudulently obtained ticket;
  • failure to comply with admission requirements;
  • violent, threatening, discriminatory, or harassing behavior, or behavior likely to compromise the safety of others;
  • failure to comply with the venue’s or staff’s safety instructions;
  • behavior contrary to the Open Dance Floor Policy.

When exclusion results from the Participant’s misconduct, it generally does not entitle the Participant to a ticket refund.

These measures are taken without prejudice to the rights and remedies provided for by applicable law.

10. Dance Floor Policy

Participation in Theme Expérience events requires compliance with the Dance Floor Policy, available on the theme-exp.com website.

This policy outlines the principles of conduct, respect, safety, and coexistence that apply to the events.

It is an integral part of the terms and conditions governing participation in Theme Expérience events.

11. Photographic and Audiovisual Recording — Consent to Use of Image

11.1. Principle

Theme Experience events may be photographed, videotaped, and, where applicable, audio-recorded.

These recordings may, in particular, capture the general atmosphere of the event, the audience, artistic performances, and certain individuals participating in the event.

The Participant is expressly informed of the existence of these recordings prior to purchasing a ticket.

11.2. Consent Related to Ticket Purchase

By purchasing a ticket and participating in a Theme Experience event, the Participant grants Theme Experience, as well as any person or service provider authorized by Theme Experience, a free-of-charge, non-exclusive license to photograph and/or film the Participant during the event and to use, reproduce, display, adapt, and distribute the Participant’s image when the Participant appears in an identifiable manner in the resulting content.

This authorization is granted for the following purposes:

  • to document and preserve a record of Theme Experience events;
  • to promote Theme Experience events and the Theme Experience universe;
  • to showcase the activities, artists, events, and experiences offered by Theme Experience;
  • to contribute to Theme Experience’s communication materials and editorial archives.

The content in question may be used on any medium utilized by Theme Expérience, including:

  • the Theme Expérience website;
  • social media;
  • video and digital platforms;
  • printed or digital communication materials;
  • promotional and editorial content related to events.

    11.3. Territory and Term


The authorization is granted worldwide and for a term of ten (10) years from the date of the relevant event.

It is granted free of charge and does not entail any transfer of ownership of the Participant’s image or personal attributes.

Theme Expérience may retain content already produced in its archives when necessary to preserve its editorial history, as evidence of its activities, or to defend its rights.


11.4. Limitations

The authorization granted does not permit any use of the Participant’s image that would be:

  • taken out of context;
  • defamatory or degrading;
  • an affront to the Participant’s dignity;
  • inconsistent with the purposes described in this section.

In particular, Theme Expérience may not use the Participant’s image to promote a third-party product or brand without additional authorization when such authorization is required.

11.5. Requests Regarding Images

Any person who appears in a recognizable manner in content published by Theme Expérience may contact the Organizer at team@theme-exp.com to obtain information about such content or to submit a request regarding its use.

Requests will be reviewed in light of the context of the recording, the authorization granted, the relevant rights, and applicable legal obligations.

11.6. Minors

When access to an event is open to minors, specific authorization requirements may apply in accordance with applicable regulations.

When authorization from a legal guardian is required, it must be obtained under the appropriate conditions.

12. Intellectual Property

All content on the theme-exp.com website and in Theme Expérience’s official materials, including text, photographs, videos, graphics, logos, visual identities, audiovisual works, and brand elements, is protected by applicable intellectual property laws.

Any unauthorized reproduction, display, modification, or use of this content is prohibited.

Participants are free to use photographs and videos they take themselves, provided they comply with applicable law, the rights of the artists, the rights of other people filmed, and the rules of the location.

13. Participant's Responsibility

The Participant is responsible for his or her conduct during the event and agrees to comply with:

  • applicable regulations;
  • safety instructions;
  • the rules of the venue;
  • instructions from staff and security personnel;
  • these Terms and Conditions;
  • the Dance Floor Policy.

The Participant is liable for any damage they may cause to Theme Expérience, the venue, the artists, service providers, or any other person as a result of their wrongful conduct.


14. Theme Experience's Liability

Theme Expérience is committed to taking all reasonable measures necessary to ensure the proper organization of its events.

Theme Expérience shall not be held liable in the event of non-performance resulting from an event constituting force majeure within the meaning of Article 1218 of the Civil Code or from an event beyond its control, subject to applicable mandatory provisions.

This limitation shall not have the effect of depriving the consumer of rights that he or she cannot legally waive.

15. Personal Information

Personal data processed in connection with ticket sales, event participation, and use of the website is handled in accordance with Theme Expérience’s Privacy Policy, available at theme-exp.com.

Since the ticketing system is operated by Shotgun, certain data is collected and processed on the Shotgun platform as part of the ticket ordering and management process.

Shotgun specifies that, with regard to data processed on behalf of event organizers, the information that may be involved includes, in particular, information related to the ticket purchase as well as the customer’s contact information and, depending on the fields configured by the organizer, certain additional information.

Participants are encouraged to also review Shotgun’s Privacy Policy regarding the processing carried out by Shotgun in its capacity as a data controller.

16. Complaints

For any questions or complaints regarding a Theme Experience event, the Customer may contact:

team@theme-exp.com

Theme Experience recommends that the Customer contact the Organizer before taking any further action in order to facilitate an amicable resolution of the dispute.

17. Consumer Mediation

In accordance with Article L. 616-1 of the Consumer Code, all businesses must provide consumers with the contact information for the consumer mediator with whom they are affiliated.

After first submitting a written complaint to Theme Experience and if an amicable resolution cannot be reached, the consumer may, provided the legal conditions are met, file a complaint free of charge with the appropriate consumer mediator.

The mediator is the Consumer Mediation Center for Judicial Conciliators (CM2C), located at 49 rue de Ponthieu, 75008 PARIS (Tel.: 01 89 47 00 14, Monday through Friday from 9 a.m. to 6 p.m. – https://www.cm2c.net/ – email: cm2c@cm2c.net).

The Customer must submit a complete file to the CM2C, including all correspondence exchanged with the after-sales service, in accordance with the referral procedures available at: https://www.cm2c.net/comment-nous-saisir.php

In the event of a cross-border dispute (if the consumer Customer resides in a European Union country other than France), they may consult the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr.

18. Applicable Law and Jurisdiction

These Terms and Conditions are governed by French law.

In the event of a dispute with a consumer, the rules of jurisdiction set forth in the applicable legislation shall apply.

No provision of these Terms and Conditions is intended to deprive a consumer of the rights to which they are entitled under applicable mandatory provisions.

19. Changes to the Terms and Conditions

Theme Experience may amend these Terms and Conditions to reflect changes in its business activities, events, or applicable regulations.

The terms and conditions applicable to an order are those accepted by the Customer at the time of purchase, unless required by law to apply a change retroactively.

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Privacy Policy

Last updated: September 30, 2026

Theme Expérience places particular importance on the protection of personal data and respect for privacy.

This Privacy Policy explains what personal data may be processed in connection with the theme-exp.com website, ticketing for Theme Expérience events, our communications with participants, and our newsletter.

It applies to processing activities for which Theme Expérience determines the purposes and means of processing.

1. Data Controller

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and French Law No. 78-17 of 6 January 1978 on Information Technology, Data Processing and Civil Liberties, you have the right to access your personal data, object to its processing, have it rectified and, subject to applicable legal provisions, request its deletion.

No Data Protection Officer has been appointed. You may exercise your rights by contacting us by email at team@theme-exp.com or by post at Theme – Pol Souchier, 50 rue Bichat, 75010 Paris. In accordance with applicable regulations, any written request must be signed, accompanied by a copy of an identity document bearing your signature, and state the address to which the response should be sent. These documents will be retained by Theme Expérience for the period required by law. To enable us to respond accurately, we invite you to specify the data and/or processing activities concerned by your request.

Finally, you have the right to lodge a complaint with the CNIL, the competent supervisory authority in France, either online at www.cnil.fr or by post at the following address: 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07.

2. What is Personal Data?

Personal data means any information that directly or indirectly identifies a natural person.

This may include, in particular, a name, an email address, a telephone number, information relating to an order or, in certain circumstances, a photograph or video that makes a person identifiable.

3. Data We May Process

The data processed depends on your interaction with Theme Expérience.

3.1. Browsing theme-exp.com

As of the date this policy was last updated, Theme Expérience does not use on its own website any advertising tracking or audience measurement tools such as:

  • Google Analytics ;
  • Google Ads ;
  • Meta Pixel ;
  • TikTok Pixel ;
  • ou un dispositif équivalent permettant d’établir un profil publicitaire.

The website may nevertheless process certain technical data necessary for its operation and security, including information relating to the connection, browser, device used, or technical logs.

This data may be processed by Theme Expérience or by its hosting provider, Hostinger, to the extent necessary for the operation, maintenance and security of the website.

Hostinger stipulates in its hosting terms and conditions that the processing of personal data carried out in connection with hosting may be governed by data processing agreements that comply with the GDPR.

3.2. Ticket Purchase

When a ticket is purchased for a Theme Expérience event, the data necessary to manage the order and organize the event may be processed by Theme Expérience via Shotgun.

Depending on the fields enabled for the event and the information provided by the participant, this may include:

  • last name;
  • first name;
  • email address;
  • phone number;
  • information regarding the purchased ticket;
  • date and location of the event;
  • order information;
  • information regarding a guest, when provided as part of the ticketing process;
  • other information specifically requested for an event when its collection is necessary.

Shotgun currently states that, when acting as a data processor for an organizer, it may process, among other things, ticket purchase data, customer contact information, and certain additional information specified by the organizer.Banking information used for payment is not directly collected or stored by Theme Expérience for its own purposes. Payment is made through the payment process provided by Shotgun and its service providers.

Banking information used for payment is not directly collected or stored by Theme Expérience for its own purposes. Payment is made through the payment process provided by Shotgun and its service providers.

4. Purposes and Legal Bases

Personal data is processed only for specified, explicit and legitimate purposes.

Purpose

Main Data

Legal Basis

Website operation and security

Technical data, connection logs

Legitimate interest

Ticket sales and management

Order data and contact details

Performance of the contract

Event access management

Data required for ticket verification

Performance of the contract

Customer service and handling of requests

Contact details and content of the request

Performance of the contract, pre-contractual measures, or legitimate interest depending on the context

Management of cancellations, postponements, and refunds

Order-related data

Performance of the contract / legal obligation, as applicable

Theme Expérience newsletter

Email address and any data provided during registration

Consent

Recording and use of photographs and videos

Image and, where applicable, voice

Contractual authorization linked to participation in the event

Establishment and exercise of legal claims

Data necessary for the dispute

Legitimate interest / legal obligation, as applicable

5. Newsletter

Theme Expérience may offer a newsletter providing, in particular, information about upcoming events, programming, news, and content related to the Theme Expérience universe.

Subscription to this newsletter is optional.

For individuals, sending commercial communications electronically generally requires prior, free, specific, informed, and unambiguous consent. The CNIL specifies, in particular, that this consent must result from a positive action, such as a dedicated checkbox that is not pre-checked.

When you subscribe to the newsletter, your email address and any information associated with your subscription are processed by Brevo, our electronic communications management and delivery service provider.

In particular, Brevo provides a mechanism for retaining proof of consent, including the registration date and the ID of the form used.

You may withdraw your consent at any time by clicking the unsubscribe link included in our communications or by contacting Theme Expérience.

Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

6. Brevo

Brevo acts on behalf of Theme Expérience as a service provider for newsletter management and the processing of contacts subscribed to it.

Brevo currently states that the databases used to process and store its data are hosted within the European Union, specifically on Google Cloud in Belgium and with OVH in France and Germany.

Brevo also has a contractual framework for data processing designed to govern its outsourcing services.

7. Photographic and Audiovisual Recording

Theme Expérience events may be photographed, filmed and, where applicable, recorded.

Participants are informed of this possibility before purchasing their ticket.

Under the conditions set out in the Terms and Conditions, the purchase of a ticket and participation in the event constitute contractual authorization to be photographed and/or filmed and to authorize the use of one’s image for the purposes, on the media, within the territory, and for the duration defined in the Terms and Conditions.

Photographs and videos that directly or indirectly identify a person may constitute personal data.

The content may in particular be used to document and promote Theme Expérience events and its universe through its digital, audiovisual, editorial and promotional media.

The precise terms of this authorization are set out in the section “Photographic and Audiovisual Recording — Authorization to Use Image” of the Terms and Conditions.

8. Shotgun Ticketing

As ticket sales are operated by Shotgun, certain data is necessarily processed on the Shotgun platform.

Shotgun states that it acts:

  • as an intermediary and agent for ticket sales between the organizer and the purchaser;
  • as a data controller for certain processing activities it carries out for its own purposes;
  • as a data processor when it processes certain data on behalf of the organizer.This policy applies to processing activities for which Theme Expérience is the data controller.

Processing carried out directly by Shotgun for its own purposes is governed by Shotgun’s Privacy Policy.

Shotgun has its own data protection officer and states that requests regarding its data processing activities may be sent to dpo@shotgun.live.

9. Data Recipients

Personal data may be made available, to the extent necessary for the performance of their duties, to:

  • authorized personnel at Theme Expérience;
  • technical service providers involved in the operation of the website;
  • the ticketing service provider Shotgun;
  • the newsletter service provider Brevo;
  • Hostinger, the web hosting provider;
  • service providers necessary for the organization, security, production, or communication of events, when such access is necessary.

Theme Expérience does not sell personal data to third parties.

When service providers process personal data on behalf of Theme Expérience, such processing is governed in accordance with applicable data protection requirements.

10. Transfers Outside the European Union

Theme Expérience gives priority, whenever possible, to service providers and infrastructure that enable data to be processed within the European Union.
However, certain service providers or technical subcontractors may be required to process or transfer data outside the European Union.
When such transfers are necessary and no adequacy decision applies, Theme Expérience ensures that they are governed by the mechanisms provided for in applicable regulations, including appropriate contractual safeguards where required.

11. Data Retention Period

Theme Expérience does not retain personal data for longer than is necessary for the purposes for which it was collected, unless a legal obligation requires longer retention.

Ticket-Related Data

The data necessary for managing the order and participation in the event is retained for as long as necessary to fulfill the contractual relationship and to handle any complaints.

Certain data may then be archived for as long as necessary to comply with legal obligations—particularly accounting or tax obligations—or to defend Theme Expérience’s rights.

Data required for accounting purposes may, in particular, be retained for the periods required by law.

Newsletter

Data used for newsletter purposes is retained until consent is withdrawn.

To comply with the principle of data retention limitation, prospecting data may also be deleted when it is no longer necessary, particularly in the event of prolonged inactivity.

The CNIL specifically recommends a maximum retention period of three years for prospect data used for commercial marketing purposes, starting from the date of collection or the last contact initiated by the prospect.

Certain information strictly necessary for managing opt-outs or complying with a legal obligation may be retained for a longer period when justified by regulations.

Photographs and Videos

Raw content from recordings is retained for as long as necessary for its selection, production, use, and the potential defense of Theme Expérience’s rights.

Content that is actually published may remain accessible for as long as it is used to document or publicize Theme Expérience’s events and activities, subject to applicable requests and rights.

12. Your Rights

In accordance with applicable regulations, you have the following rights, subject to the conditions set forth in the GDPR:

Right of access: You may request information about what personal data we hold about you and obtain a copy of it.

Right to rectification: You may request the correction of inaccurate or incomplete data.

Right to erasure: You may request the deletion of your data when the legal conditions are met.

Right to restriction of processing: You may request that processing be restricted in the cases provided for by law.

Right to object: You may object to certain processing activities when they are based on legitimate interests.

Right to data portability: When the legal conditions are met, you may request to receive certain data in a structured, commonly used, and machine-readable format.

Right to withdraw your consent: When processing is based on your consent, you may withdraw it at any time.

In particular, you may withdraw your consent to receive the newsletter directly by clicking the unsubscribe link included in each email.

13. Exercising Your Rights

To exercise your rights or for any questions concerning your personal data, you may contact us:

team@theme-exp.com

To prevent one person from accessing another person’s data, Theme Expérience may request information reasonably necessary to verify the identity of the requester where justified.

14. Complaints to the CNIL

You may contact us first to allow us to respond to your request.

If, after contacting us, you believe that your rights have not been respected, you may lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL), the French supervisory authority for data protection.

15. Cookies and Trackers

Theme Expérience has a separate Cookie Policy, accessible from the website.

As of the date this policy was last updated, Theme Expérience does not use any advertising or analytics tools on theme-exp.com such as Google Analytics, Google Ads, or Meta Pixel.

Any cookies and other trackers that may be used are described in the Cookie Policy.

This policy will be updated if new services are added that may change the categories of data or trackers used on the website.

Please note: browsing and purchases made directly on the Shotgun platform are also subject to Shotgun’s own technologies and policies.

16. Security

Theme Expérience implements appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure, or unauthorized access.

Access to data is limited to persons who need it to perform their duties.

Theme Expérience also takes care to select service providers that offer appropriate guarantees regarding data protection and security.

17. Changes to the Privacy Policy

This Privacy Policy may be amended to reflect:

  • changes in Theme Expérience’s business activities;
  • the addition or removal of services;
  • changes in the service providers used;
  • changes in applicable regulations.

The current version is the one published on theme-exp.com.

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Cookies Policy

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